Items are shipped via different couriers depending on the destination country. The buyer is responsible to provide an address that these carriers recognize as a deliverable address. Unfortunately, we have no control over shipment once a package departs our warehouse. If there are any issues with delivery for reasons out of our control (address provided to us is not accurate, issues within the shipping company, etc.) we are not responsible for shipping delays. We are not responsible for errors made by the shipping carrier, such as delayed items or lost packages. If an exchange is desired, all shipping costs incurred are to be paid by the buyer. Please see our refund and exchange policy for more information.

When will my order ship?

Your purchase will be processed and shipped within seventeen working days of your order being placed. Please note that standard international shipping fees do not include taxes or duties and may differ depending on your region.

How much duty and tax will I have to pay?

When an order is placed online, the buyer is responsible for duties, taxes and customs charges. These charges vary from country to country, so be sure to check your national and local fee rates for duties, taxes and customs charges in your area. If an order is refused entry to your region, you as the buyer are responsible for charges incurred in shipping.

Can I ship to an international P.O. box?

No, we do not ship to P.O. boxes.

Can I receive shipping from anywhere in the world?

While we ship to most countries worldwide, we don't ship to every country. Contact us for a more detailed listing: customers@teamwangdesign.com